private garden-porch, stunning infinity pool, unique Inca-style architecture

The poorly placed bathroom closet feels unhygienic, unintuitive room layouts disrupt romantic ambiance!!! More attention to internet reliability and electrical outlets would enhance convenience!!!

The property is in an incredible location, with great service and

the staff really made our stay special, particularly Nancy, our guide. We enjoyed the beautiful gardens and the spacious junior suite. However, we found some noise from nearby events to be slightly distracting.

a Stunning mountain views
b Daily baby alpaca feedings
c Excellent breakfast options

a Slow restaurant service
b Communication issues with transport
c Uncomfortable mattress

A memorable stay with alpacas

Waking up every morning to the serene views of the Urubamba River was unforgettable. The staff’s warmth and hospitality made our time feel special, especially the delightful breakfast served on the terrace.

However, the communication regarding our airport transfer left much to be desired.

The location is stunning and isolated, with the river flowing nearby. The staff were incredible and attentive, especially Estephany at the pool who recreated a special drink for us. Breakfast was a delightful treat, with made-to-order egg dishes and pancakes! !

While the ambiance was serene, the restaurant service was a bit slow at times, which disrupted our dining experience.

Feeding the alpacas was a delightful experience.

The garden space is gorgeous, and the views of the Urubamba River are simply breathtaking. Each morning, I enjoyed my breakfast on the terrace, with perfectly prepared egg dishes and pancakes. The private garden-porch attached to our Junior Suite was a delightful spot to relax and sip coffee. I loved the unique Inca-style architecture of the hotel. Feeding the resident alpacas daily was a highlight! However, communication for our airport transfer was frustrating. the concierge didn't respond in a timely manner before our arrival. Additionally, the restaurant service felt slow during meals, which interrupted the flow of our dining experience. The spa, while beautifully designed, could improve on the temperature of the Inca shower which was quite cold for my liking. Lastly, the location feels isolated, limiting options for dining beyond the hotel. Despite these drawbacks, the staff's warmth and the tranquil setting made for a memorable stay. Having direct access to the Hiram Bingham train just outside the hotel really made everything easier for visiting Machu Picchu.

we had an amazing stay at the belmond hotel! the garden was stunning, and our junior suite had a beautiful view. nancy, our guide, was incredible and really made our trip special. the spa was such a peaceful retreat, and we loved the tranquility of the surroundings.

the communication regarding our transportation could be better.

this holiday exceeded my expectations in urubamba! the stunning views of the urubamba river from our junior suite two queen beds garden view were mesmerizing. daily activities, like feeding the lovable baby alpacas, made our stay unforgettable.

spa temperature was too cold.

stunning views and central access to sacred valley attractions

I loved waking up to the breathtaking views of the Urubamba River and the surrounding mountains, and the beautiful garden with a variety of plants provided a serene space for relaxation after my daily explorations.

The private garden-porch offered a peaceful retreat, yet service at the restaurant was slow.

the belmond hotel has an incredible location right by an outdoor fireplace outside the restaurant. our guide, nancy, was exceptional and made our experience even better. the walking trail along the river added a nice touch to our stay.

can recommend

the shower had a weak water pressure! but the infinity pool's views were stunning 😍, we loved the daily baby alpaca feedings, and the staff went above and beyond with helpful tips.